Click HERE to Order Jeanne's Book
Jeanne's Website is: http://www.customerbliss.com/jeanne.htm
Corporate Culture is the
competitive advantage of beloved and prosperous companies. They have clarity
for what they are accountable for regarding customer treatment, experiences and
management. Most importantly, they thrive in an environment, which allows
those things to occur.
This golden rule behavior is
embraced by the winning companies and organizations Jeanne Bliss covers in her
book I Love You More Than My Dog, Five Decisions That Drive Extreme Customer
Loyalty in Good Times and Bad.
Jeanne has been at the apex of remarkable customer creations and
has driven achievements inside large corporate machines. Jeanne’s vim and vigor
and passion for customers are the result of the collision of her Italian
heritage and the serendipitous circumstances, which brought her to the
Wisconsin farmlands in 1983.
She was previously Senior Vice President of Franchise Services
for Coldwell Banker Corporation. She
was Microsoft Corporation’s General Manager of Worldwide Customer & Partner
Loyalty. At Mazda Motor of America she initiated the brand’s retention effort
as senior manager, customer satisfaction. Now managing partner of Customer
Bliss, Jeanne coaches leaders on how to wrap their company’s focus around
customer profits.
